CUSTOMER SERVICE

SHIPPING POLICY

Shipping Details For The United States

Your order is important to us! We make every effort to deliver your order in a timely manner. Before you place your order, please read through the various delivery options and pick the method that best suits your needs. Questions? Send us a quick email to support@forsetisteel.com and we'll get you an answer promptly.

Most orders are shipped the next business day after we receive your order.

Orders received on Fridays, after 12 p.m. MST, or over the weekend, will process and ship on the following Monday or business day.

We make every effort to ship USPS Priority Mail 2-Day and Priority Mail Express 1-Day requested orders the same business day we receive them. Orders should be received by 12 p.m. MST to ensure this service. Please note that weekend delivery is not guaranteed for these shipments.

Backorders

Our goal is to ship all orders complete and on time. Occasionally we'll have an unplanned backorder situation. In this situation, we'll contact you with a notification or offer of a comparable substitute product.

Please note that shipping and delivery times stated are business days and do not include weekends or holidays.

Free Shipping

We offer free shipping on all orders within the United States. We will determine the best method for free shipping. You will receive a tracking number once your order has shipped. 2-Day or Overnight Shipping is not available for free shipping.

United States Shipping Methods

United States Postal Service

  • Priority Mail 2-Day
  • Priority Mail Express 1-Day

PRIVACY AND SECURITY

Please view our full Privacy Policy by clicking on the Privacy Policy link found at the bottom of all our pages or by clicking here

WARRANTY INFORMATION

Forseti Steel has a limited lifetime warranty on all of our products. We will take care of you. To learn more about our warranty click here

PAYMENT, PRICING, & PROMOTIONS

All payments must be made online using our website through PayPal and credit or debit cards. While we try to get prices right the first time, we may make a mistake and have to change a price. We reserve the right to reject or cancel an order or change prices on a whim without notice. Same goes for promotions, we try not to make mistakes but if we do, we reserve the right to fix them in whatever way we deem necessary.

VIEWING ORDERS

If you created an account while checking out or already had one, you can view your orders and other fun stuff by clicking on the "my account" link under your name toward the top of every page. We also send emails to update you on the status of your order. If you do not see your name you will need to log in to see this information.

UPDATING ACCOUNT INFORMATION

You can access your account information along with all the other important information by clicking on the "my account" link under your name toward the top of every page. If you do not see your name you will need to log in to see this information.

RETURNS

All returns must be approved by one of our customer service specialists before they are sent back. To find out how to get your return approved click here


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