60-day unconditional money-back guarantee
All of our knives are made by hand. Every one of our knives are painstakingly crafted one at a time. That is why no two knives are the same. The knife you receive will be similar to what you see on our site, but will vary slightly due to the materials used and individual craftsman that builds the knife. Our quality and craftsmanship is unparalleled. For that reason we offer a 60-day unconditional money-back guarantee. If you don't like the knife for any reason, send it back and we will refund 100% of your money, including shipping. Plus, each of our knives comes with a lifetime manufacturing defects warranty. We promise, you will not be disappointed.
What does the warranty cover? What doesn't it cover?
Forseti Steel extends a limited lifetime warranty that our products are fully warranted to the original owner, with proof of purchase, against manufacturer's defects for the lifetime of the product when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear over time, the natural breakdown of colors, the materials over extended time and use, accident, unreasonable use, improper care, modifications, alterations or negligence. Lifetime is defined as the expected life of the product, not the user's lifetime.
This warranty only applies to the original purchaser of the product, and only to products purchased and used in the United States of America. Removal or defacing of brand labels voids warranty. Products covered under our warranty will be repaired or replaced at our discretion, free of charge. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered. Repairs not covered under the warranty will be considered on a case-by-case basis, and services provided will be at the expense of the customer at a reasonable charge. Charge(s) will be determined at the time product is evaluated. We will not repair products requiring a fee unless approved. Factory 2nd's are not covered under the warranty. They are sold as-is and all sales are final. Forseti Steel shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty on this product, including any damage to person or property, whenever the law allows. All of the free promotional items are not covered under the warranty.
Is the Warranty good only for the original purchaser?
The products will be required to have a proof of purchase. If you cannot show a valid proof of purchase. The warranty is void.
When you say limited lifetime warranty, what does "lifetime" mean?
The product's "lifetime" specifically refers to the life of the product, or at such a time that, through normal use, the product can no longer function for the specific purpose intended. The determination of whether a product's expected lifetime has been used will be made by the warranty service center.
Is normal wear and tear covered by the "Limited Lifetime Warranty"?
We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Forseti Steel product, it will eventually begin to show age and wear. Forseti Steel warranty covers manufacturer's defects but it does not cover normal wear and tear.
How and what do I send my Forseti Steel product in for warranty evaluation or repair service?
For warranty evaluation or repair service, your product must be returned directly to Forseti Steel's Warranty Service Center with a valid Return Authorization (RA) number. If packages do not display an RA number, they will be refused automatically.
Step 1. Request the RA (Return Authorization) number
All returns must be accompanied by a valid return authorization (RA) number clearly marked on the outside of the box. Please contact us by sending an email to: firstname.lastname@example.org or calling our Forseti Steel Team at 385-275-1650 to request a return authorization and instructions prior to shipping any product back to our Warranty Service Center. When requesting the RA, please be sure to provide us with the following information:
- Your full name
- RA Number
- Proof of Purchase i.e. Receipt
- Contact phone number
- Shipping address
- Email address
- Product name
- Product issue
- An image of the product to assist in facilitating the process.
Step 2. Include letter of explanation
Please enclose a letter of explanation that includes the RA number, your name, return ship-to address, phone number (including area code), e-mail address, and a brief description of the problem with the returned product.
Step 3. Mark the defect
Using a piece of masking tape, clearly mark the defect.
Step 4. Return the product
Ship the product to our Warranty Service Center at the address below. Don't forget to write your RA# clearly on the outside of the package. All shipping to our Warranty Service Center must be pre-paid and insured. Forseti Steel cannot be liable for any lost in-bound packages.
Who pays for shipping?
The customer pays the shipping charges to send product(s) to our Warranty Service Center. It is up to you to send the pack to our service center. If the problem is covered under the warranty, we will repair or replace your knife and return it to you. We do not charge any shipping or handling fees for its return trip to you if you have a Continental United States shipping address. Shipping charges for all non-warranty repairs are at the owner's expense. Customers with warranty claims outside of the Continental United States will be responsible for all freight costs and customs duties incurred in transporting product(s) to and from Forseti Steel Warranty Service Center for service.
Please contact us with any questions:
Forseti Steel: Warranty / Returns
8427 S. Old Bingham Hwy Ste A
West Jordan, UT 84088