Customer Service

SHIPPING POLICY

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  

We offer Free Shipping on all Continental U.S. orders $50+ and will use the cheapest method to ship to your location. Most orders arrive in 3-5 days. If you need your order faster, please select one of the expedited shipping methods. 

*Weekends (Saturdays and Sundays) are NOT included in shipping time and NOT included in the UPS Next Day or Second Day Air delivery timetables. Expedited shipping options DO NOT take into account our 1-2 day processing window, though we do everything possible to process and ship your orders as timely as possible. Please note, Express delivery DOES NOT expedite order processing.

*Express shipping options (2-Day or Overnight) ONLY apply to the contiguous United States (excluding HI and AK) and DO NOT include handling time.

Shipping charges are non-refundable unless the item was shipped to you in error. Contact our Customer Support department for instructions to return a package shipped to you in error.

Backorders
Our goal is to ship all orders complete and on time. Occasionally we'll have an unplanned backorder situation. In this situation, we'll contact you with a notification or offer of a comparable substitute product.

Please note that shipping and delivery times stated are business days and do not include weekends or holidays.

Free Shipping
We offer Free Shipping on all Continental U.S. orders $50+. We will determine the best method for free shipping. You will receive a tracking number once your order has shipped. 2-Day or Overnight Shipping is not available for free shipping.

PRIVACY AND SECURITY

Please view our full Privacy Policy by clicking on the Privacy Policy link found at the bottom of all our pages or by clicking here.

WARRANTY INFORMATION

Forseti Steel has a limited lifetime warranty on all of our products. We will take care of you. To learn more about our warranty click here.

VIEWING ORDERS

If you created an account while checking out or already had one, you can view your orders and other fun stuff by clicking on the "my account" link under your name toward the top of every page. We also send emails to update you on the status of your order. If you do not see your name you will need to log in to see this information.

UPDATING ACCOUNT INFORMATION

You can access your account information along with all the other important information by clicking on the "my account" link under your name toward the top of every page. If you do not see your name you will need to log in to see this information.

RETURNS

All returns must be approved by one of our customer service specialists before they are sent back. To find out how to get your return approved click here.